We had some customer training last week at work. Never realized how closely related marketing and customer service are. In summation:
The best way to successfully work with people and get more patrons through the door: smiles, understanding, listening, sincerity, and just plain human compassion.
The second best way: fake the first way.
Kathryn,
ReplyDeleteTrue! Some people have no idea how to provide basic customer service...no matter the type of library we are dependant on the customer (patron). That stereotypical idea of the librarian was earned unfortunately.
Renee